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News · Commerce & Consumer Brands

Worker claims water shortage at Instamart Bengaluru store

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Date
Company
Instamart
What it does
Quick-commerce grocery delivery service
Kind
News
Based in
Bengaluru
Sector
Commerce & Consumer Brands

What they do

An alleged worker posted on Reddit about drinking water shortage at the Jayanagar store during a heatwave

What happened

Employees reportedly used bathroom tap water for drinking after packaged water ran out

Why it matters

The post sparked criticism about basic workplace facilities for quick-commerce workers in Bengaluru

The details

  • An alleged Instamart worker posted on Reddit about a drinking water shortage at the Jayanagar, Bengaluru store during a heatwave.
  • The worker claimed there was no water dispenser at the store.
  • Employees were forced to use bathroom tap water for drinking.
  • Packaged water cans ran out 'within seconds' due to high demand from staff in the heat.
  • When a Swiggy auditing team visited, employees had to request water from nearby stores after the water stock was exhausted.
  • The worker alleged a security guard collected bathroom tap water in a bottle for drinking.
  • The post sparked social media criticism about workplace conditions and basic facilities for quick-commerce workers.

The bigger picture

  • The complaint comes during a Bengaluru heatwave, making water access critical.
  • It highlights working conditions in India's fast-growing quick-commerce sector.
  • The incident raises questions about employer responsibility for basic amenities at dark stores.

About the business

  • Instamart is a quick-commerce platform delivering groceries and essentials within minutes.
  • It operates dark stores (small warehouses for rapid delivery) across Indian cities.
  • The company is owned by Swiggy, a food delivery and quick-commerce giant.
  • Instamart competes with Zepto, Blinkit, and BigBasket in the quick-commerce space.

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