Results · Enterprise Software & IT

Freshworks reports Q4 revenue of $223M, up 15%

By Startup Enthusiast · 11 February 2026

What they do

Freshworks makes cloud-based software for customer support and IT management

Q4 CY25 revenue was $223M, up 15% year-on-year, with GAAP operating income of $40M

The company turned profitable on a GAAP basis for the full year, with $13.2M operating profit

Freshworks reported Q4 CY25 revenue of $223M, up 15% year-on-year from $195M.
Revenue grew 4% sequentially from $215M in Q3 CY25.
GAAP operating income for Q4 CY25 was $40M, compared to a loss of $24M in Q4 CY24.
Full year CY25 revenue was $839M, up 16% from $720M in CY24.
Full year CY25 GAAP operating profit was $13.2M, versus a loss of $138.6M in CY24.
Customers with annual recurring revenue over $5K reached 24,762, up 10% year-on-year.
Net dollar retention rate in Q4 CY25 was 108%, up from 103% in Q4 CY24.
Freshworks acquired FireHydrant to strengthen its IT service management portfolio.
It launched new AI-led capabilities across Freshservice and Freshdesk.
Kady Srinivasan was appointed as chief marketing officer.

Freshworks turned profitable on a GAAP basis for the full year, a milestone for the company.
The net dollar retention rate improved to 108%, indicating existing customers are spending more.
The acquisition of FireHydrant and new AI features show Freshworks is investing in product expansion.

Freshworks provides cloud-based software for customer support, IT service management, and sales.
Its main products are Freshdesk (customer support) and Freshservice (IT service management).
The company serves over 24,000 business customers globally.
It makes money through subscription fees based on annual recurring revenue.
Freshworks is headquartered in San Mateo, California, and was founded in India.