People · Enterprise Software & IT
Freshworks appoints Ryan Manning as CPTO
By Startup Enthusiast ·
- Date
- Company
- Freshworks
- What it does
- SaaS customer engagement software
- Kind
- People
- Based in
- San Mateo
- Founded
- 2010
- Sector
- Enterprise Software & IT
What they do
Freshworks makes cloud-based customer engagement and IT service software
What happened
Ryan Manning joins as Chief Product and Technology Officer, effective 10 August 2026
Why it matters
The combined role aims to speed up product delivery and AI integration
The details
- Freshworks has appointed Ryan Manning as its new Chief Product and Technology Officer.
- The appointment is effective 10 August 2026.
- Manning will report directly to CEO Dennis Woodside.
- He succeeds Srini Raghavan, who is leaving to start a new venture.
- The role combines oversight of product strategy and engineering operations.
- Manning will set product and technology strategy across AI, IT and customer experience products.
- He will also oversee the global product roadmap and engineering organisation.
- The new structure aims to support expansion among mid-market and agile enterprises.
The bigger picture
- The appointment comes as Freshworks seeks to accelerate product delivery and integrate AI more deeply.
- CEO Dennis Woodside said combining product and engineering under one organisation enables more speed and less friction.
- Manning brings experience from ServiceNow, FreeAgent CRM and BMC Helix, where he developed ServiceOps and agentic AI strategy.
About the business
- Freshworks provides cloud-based customer engagement and IT service management software.
- Its products include Freshdesk (customer support), Freshservice (IT service desk) and Freshsales (CRM).
- The company serves over 60,000 customers worldwide, ranging from small businesses to large enterprises.
- Freshworks is headquartered in San Mateo, California, and was founded in 2010.
- It went public on the Nasdaq in 2021 under the ticker FRSH.
- The company generates revenue through subscription fees for its SaaS products.
What happens next
- Manning will set product and technology strategy across AI, IT and customer experience products.
- He will oversee the global product roadmap and engineering organisation.
- The new structure aims to support expansion among mid-market and agile enterprises.
Founders
- Girish Mathrubootham, Founder and former CEO
Other articles talking about it
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- Freshworks reports Q4 revenue of $223M, up 15%11 February 2026 · Results
- Freshworks raises full year revenue guidance to $836 million16 January 2026 · Results
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