Freshworks buys Israeli AI outage startup Robusta
By Abha Lohia ·
Freshworks: funding and every story →
- Freshworks sells cloud software for IT service management and customer support, through products such as Freshservice
- It has bought Robusta, an Israel-based AI startup that finds the causes of technology outages and suggests fixes; the price was not shared
- Robusta's incident investigation tool will be built into Freshservice, widening the IT operations features Freshworks offers businesses
What happened
- Freshworks has acquired Robusta, an Israel-based AI startup.
- Robusta's tool helps firms trace the root cause of tech outages.
- The tool will join Freshservice, the IT service platform.
- Financial terms were not disclosed.
Why it matters
- Gives Freshservice AI-led incident investigation.
- Strengthens Freshworks in IT operations work.
The business
- Freshworks makes cloud software for IT service management and customer support.
- Freshservice is its IT service management product.
The founders
What happens next
- Robusta's technology to be added to Freshservice.
Terms in this story
- Startup: A startup is a young company built to find a new way of doing something and to grow fast, usually by serving many customers at low extra cost. India's government also has a narrower legal definition that decides who gets scheme benefits.
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