Layoffs · Enterprise Software & IT

SuperOps lays off 30% workforce in AI pivot

By Startup Enthusiast · 24 April 2026

What they do

SuperOps is an AI-native cloud platform for managed service providers and internal IT teams

It laid off about 60 employees, roughly 30% of its workforce, as part of a restructuring to become an AI-first company

The layoff reflects a broader trend of AI-driven restructuring across tech companies, including Acko, Livspace, and Amazon

SuperOps laid off about 60 employees, which is roughly 30% of its workforce.
The engineering team of about 100 was hit hardest by the layoffs.
The company said the layoffs are part of a restructuring to become an AI-first company.
It aims to improve efficiency and align its team with an AI roadmap.
Affected employees received severance packages and job transition support, including professional connections.
SuperOps plans to form an internal AI council of 10-20 members to integrate AI across its product stack and drive experimentation.

The layoff is part of a broader AI-driven restructuring trend in the tech industry.
Other companies like Acko (5% cut), Livspace (12% cut), Amazon (16,000 corporate roles), Oracle (thousands), and Meta (8,000 jobs) have also cut jobs to focus on AI.
India's Economic Survey 2025-26 flagged the risk of labour displacement in IT and BPO sectors due to AI.

SuperOps builds an AI-native cloud platform for managed service providers (MSPs) and internal IT teams.
It merges PSA (professional services automation) and RMM (remote monitoring and management) tools into a single system.
The platform offers features like ticketing, client management, billing, endpoint monitoring, remote access, patch management, and network monitoring.
It works across Windows, Mac, and Linux operating systems.
An AI assistant named 'Monica' handles ticket summarization, report generation, and routine task automation.

SuperOps plans to form an internal AI council of 10-20 members.
The council will work to integrate AI across the product stack and drive experimentation.

Product: A unified SaaS platform for IT management, workflow automation, and MSP operations.
Customers: Managed service providers and internal IT teams.
How it makes money: SaaS subscriptions for businesses using its IT operations platform.
What sets it apart: Combines AI features with unified remote monitoring, automation, and service desk tools.
Operations: Based in Chennai and Dallas, serving global MSP and enterprise customers.