Launch · Commerce & Consumer Brands
Zepto introduces instant returns and exchange feature for select products
By Startup Enthusiast ·
- Date
- Company
- Zepto
- What it does
- instant returns and exchanges for quick commerce
- Kind
- Launch
- Founded
- 2021
What they do
Zepto offers instant returns and exchanges for select product categories like electronics, apparel, toys, sports, and kitchenware
What happened
The feature allows returns within 10 minutes of validation, with refunds initiated immediately but reflecting in user accounts based on bank processing times
Why it matters
Non-returnable items include innerwear, gold and silver coins, and certain utility items, with return windows ranging from one to seven days depending on…
The details
- Zepto has launched an instant returns and exchange feature for select product categories on its app.
- The feature is available for categories like electronics, apparel, toys, sports, and kitchenware.
- Returns can be initiated within 10 minutes of validation for these categories.
- Refunds are initiated immediately upon validation, but the reflection time in a user's account may vary based on bank processing times.
- For cash-on-delivery (COD) orders, Zepto offers coupons or vouchers equivalent to the refund amount.
- Non-returnable items include innerwear, gold and silver coins, and certain utility items.
- Return windows range from one to seven days depending on the product category.
The bigger picture
- The launch of this feature comes as quick commerce platforms like Blinkit have also introduced similar offerings.
- Blinkit's co-founder and CEO, Albinder Dhindsa, previously highlighted the importance of solving size anxiety in categories like clothing and footwear.
- Zepto's move reflects growing competition in the quick commerce sector.
About the business
- Zepto is a quick commerce platform that delivers products to customers within minutes.
- The company operates in categories like electronics, apparel, toys, sports, and kitchenware.
- Zepto's business model focuses on fast delivery and seamless customer experiences.
- The company has introduced features like instant returns to enhance customer satisfaction.
The deal
- Type
- launch
About Zepto
- Product
- A rapid-delivery app for groceries and everyday essentials.
- Customers
- Consumers ordering groceries and essentials online.
- How it makes money
- It earns from product margins, delivery fees, and order-value thresholds across its quick-commerce network.
- What sets it apart
- It was built as a quick-commerce native company from day one.
- Operations
- Operates dark-store based 10-minute delivery across multiple Indian cities.
More on Zepto
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- Zepto delays IPO to 2027 and reduces issue size12 September 2026 · IPO · ₹8,100 Cr
- Zepto partners with Databricks and VOKKA9 September 2026 · Partnership
- Zepto postpones IPO, shifts strategy1 September 2026 · Policy
- Zepto partners with VOKKA, Mia, Eveready for Rakhi and recycling29 August 2026 · Partnership
- Zepto launches premium grocery service named Select19 August 2026 · Launch
- Zepto delayed IPO after agreeing to close pre-IPO funding round17 August 2026 · Policy
- Zepto files IPO prospectus for fresh issue14 August 2026 · IPO · up to ₹8,010 Cr