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Launch · AI & Deep Tech

Yellow.ai launches Nexus EDGE desktop agent

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Yellow.ai logo
Date
Company
Yellow.ai
What it does
Conversational AI platform
Kind
Launch
Based in
Bengaluru
Founded
2016
Sector
AI & Deep Tech

What they do

Yellow.ai builds conversational and agentic AI software that enterprises use to automate customer and employee service

What happened

It has launched Nexus EDGE, a desktop app that fixes staff IT, HR and operations problems directly on the employee's computer

Why it matters

The company calls this Employee Experience Automation, extending its AI agents from customer service to everyday knowledge work

The details

  • Yellow.ai launched Nexus EDGE, a desktop application.
  • It solves IT, HR and operations issues on the device itself.
  • It works within the permissions the employee already holds.

The bigger picture

  • The firm says help tools answer questions but rarely do the fix.
  • It opens a new category it calls EX Automation.

About the business

  • Yellow.ai sells an agentic AI platform (software where AI agents handle tasks on their own) that automates customer and employee conversations.
  • Its agents talk over voice, chat and email, and the product line includes a voice agent tool, a no-code agent builder and an AI copilot.
  • Its buyers are large enterprises in banking and insurance, healthcare, utilities, retail, logistics and outsourced call centres.
  • It makes money by selling software subscriptions to these companies, plus a desktop assistant for staff called Nexus EDGE.
  • The company says more than 650 global brands use it, with support for over 135 languages (2026).

Founders

  • Raghu Ravinutala, Co-founder and CEO
  • Jaya Kishore Reddy Gollareddy, Co-founder and CTO
  • Rashid Khan, Co-founder and Chief Product Officer

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