Results · Professional & Local Services

Urban Company narrows loss in Q3 FY26

By Startup Enthusiast · 23 January 2026

What they do

Urban Company runs a marketplace for home services like salon, cleaning, and repairs

It reported a consolidated net loss of ₹21 crore for Q3 FY26, improving from ₹59 crore loss in Q2

InstaHelp, its 10-minute housekeeping service, posted a ₹61 crore loss but cut loss per order by half

Urban Company reported a consolidated net loss of ₹21 crore for the third quarter of FY26.
This is an improvement from a ₹59.3 crore loss in the previous quarter (Q2 FY26).
Operating revenue grew to ₹383 crore, up 33% year-on-year.
Total expenses rose 43% to ₹433 crore, outpacing revenue growth.
Adjusted EBITDA loss was ₹17 crore for the quarter.
Excluding InstaHelp, the company posted an adjusted EBITDA profit of ₹44 crore.
The board approved a grant of 70.82 lakh stock options valued at ₹88 crore under ESOP 2015.

The results show Urban Company is narrowing losses while scaling revenue.
InstaHelp remains a drag on profitability, with a ₹61 crore adjusted EBITDA loss.
However, loss per order in InstaHelp fell from ₹760 in Q2 to ₹381 in Q3, indicating improving unit economics.
The core India Consumer Services business (excluding InstaHelp) posted a segment profit of ₹52 crore, up ~50% YoY.

Urban Company is a home services marketplace offering salon, spa, cleaning, pest control, painting, AC/appliance repair, electrician, plumber, and carpenter services.
It also sells Native-branded products like water purifiers and smart locks.
InstaHelp is a 10-minute housekeeping service launched recently.
The company operates in India, UAE, Singapore, and Saudi Arabia (via a joint venture).
It has 12 million+ customers globally and a service rating of 4.8.
Monthly active service partners are 59,475.
Annual transacting users stand at 7.8 million.
Cash balance at end of Q3 FY26 was ₹2,095 crore.

InstaHelp will focus on improving price realisation and utilisation in mature micro-markets and expanding coverage within existing cities.
InstaHelp targets breakeven through higher average order values, improved partner utilisation, and declining training/onboarding costs.
India Consumer Services growth will come from improved service reliability, quality, pricing, brand building, performance marketing, and expansion into new categories and cities.
Native brands will differentiate through durability, design-led aesthetics, low lifetime maintenance costs, and app-based monitoring, with new SKUs in water purifiers and electronic door locks.
International business has no plans to enter new markets; focus is on profitable growth in UAE, Singapore, and Saudi Arabia.