News · Commerce & Consumer Brands

Swiggy to charge per-order fee on Swiggy One orders

By Startup Enthusiast · 11 November 2025

What they do

Swiggy runs a food delivery and quick commerce platform

It will charge select restaurant partners ₹2-₹5 per order on Swiggy One orders from 25 Nov 2025

The fee adds to existing commissions of 17-25% and other charges introduced over the past year

Swiggy will charge select partner restaurants a per-order fee on Swiggy One orders starting 25 November 2025.
The fee is a blended rate of ₹2-₹5 per order, based on the proportion of Swiggy One orders in a payout cycle.
This fee is in addition to the base commission of 17-25% on sales and other charges.
The fee has existed for over a year and was communicated to a limited group of restaurant partners.
The fee is applied based on mutual consent between restaurant partners and Swiggy.
Swiggy removed the surge fee waiver during rains for Swiggy One users in May 2025.
Swiggy introduced an additional 2% collection fee on all orders for restaurant partners in February 2025.
Swiggy introduced a 2% collection fee on all restaurant orders in December 2023 for facilitating online payments.

Swiggy's Q2FY26 net loss widened to ₹1,092 crore from ₹626 crore a year ago.
Revenue from operations rose 54.42% YoY to ₹5,561 crore, but total expenditure grew 55.74% to ₹6,711 crore.
Advertising and sales promotion spend jumped 93.48% to ₹1,039 crore.
The company competes with Eternal (Zomato) in food delivery and Blinkit, Zepto, BigBasket in quick commerce.

Swiggy operates a food delivery platform and Instamart quick commerce grocery service.
Swiggy One is a premium membership offering unlimited free delivery and exclusive discounts on food and Instamart.
Swiggy Bolt (10-minute food delivery) contributes over 10% of orders with double-digit growth and higher repeat users.
The food delivery business recorded an adjusted EBITDA of ₹240 crore in Q2.
Swiggy expanded Crew concierge service to Bengaluru, Mumbai, and NCR after a pilot.
Crew services include restaurant reservations, travel itineraries, birthday party planning, gifting, Aadhaar updates, and more.
Crew subscription costs ₹999 for three months and serves a few thousand users.
Swiggy expanded 'Food on Train' service to 7 new stations, now covering 122 stations with a 4-day pre-booking window.

Swiggy plans to expand Bolt use cases to evening snacks and late-night meals.
Growth strategy focuses on new users (students, early jobbers) rather than new cities, with offerings like high-protein food and DeskEats for professionals.
The board approved raising up to ₹10,000 crore through public or private offerings including QIP.