News · Commerce & Consumer Brands

Swiggy clarifies billing discrepancy after public outcry

By Startup Enthusiast · 22 September 2023

What they do

Swiggy is an Indian online food ordering and delivery platform

Users flagged an extra Rs 3 charge per order; Swiggy says it was a display error

The bug has been fixed; customers were charged the correct amount during checkout

CapitalMind CEO Deepak Shenoy and X users flagged billing discrepancies on Swiggy.
They alleged an extra Rs 3 charge per order in the order history.
Swiggy issued a clarification saying the extra Rs 3 is a display error.
Customers were charged the correct amount during checkout, the company stated.
Swiggy Cares account tweeted the discrepancy was due to a tech bug, now fixed.
Deepak Shenoy initially called it fraud, later conceded it might be a display error.
The platform fee of Rs 5 was discounted to Rs 2, missing Rs 3 in the invoice.

Swiggy is an Indian online food ordering and delivery platform.
It connects users with restaurants for food delivery.
Swiggy Instamart is a service for quick delivery of groceries and essentials.
Swiggy Instamart delivered prasad from Lalbaugcha Raja during Ganesh Chaturthi 2023.
The prasad was delivered to old age homes and traffic cops in Mumbai.