News · Commerce & Consumer Brands

Swiggy deactivates delivery executive over creepy messages

By Startup Enthusiast · 18 June 2022

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A customer received inappropriate WhatsApp messages from a delivery executive after a Swiggy Instamart order

Swiggy investigated the complaint and deactivated the delivery executive, citing a zero-tolerance policy

The company's escalation team and CEO's office later contacted the customer after an initial poor response

Swiggy deactivated a delivery executive after a customer complained of creepy WhatsApp messages.
Customer Prapthi received a grocery delivery from Swiggy Instamart on Tuesday night.
After the delivery, she got messages like 'miss you lot' and 'nice your beauty, wonderful behaviour'.
Prapthi filed a complaint with Swiggy support and initially got a poor response.
Later, the escalation team and CEO's office contacted her.
A Swiggy spokesperson confirmed a zero-tolerance policy on inappropriate conduct.
The delivery executive was deactivated after an investigation.

The incident shows the risks of sharing customer contact details with delivery partners.
It underscores the importance of robust customer support and escalation processes.
Swiggy's quick action after escalation reflects its focus on safety.

Swiggy operates Swiggy Instamart for grocery delivery.
It is a food and grocery delivery platform in India.
The company connects customers with restaurants and stores via its app.
Swiggy makes money through delivery fees and commissions from partner outlets.