NimbusPost launches Edge support for D2C brands
By Abha Lohia ·
- NimbusPost is a New Delhi shipping aggregation platform that says it is India's second largest in its category
- It has launched Edge, a members-only premium service for fast-growing direct-to-consumer sellers who have outgrown ordinary shipping help
- Members get a dedicated ops manager, a private escalation lane and turnaround times about half the usual, aiming for 95% on-time resolution
What happened
- NimbusPost launched Edge, an invite-only support programme.
- Members get a dedicated ops manager.
- A private escalation lane handles critical issues.
- Turnaround is promised at about half the industry norm.
- The target is a 95%+ resolution rate within the committed time.
Why it matters
- Growing brands lose sales when pickups and re-deliveries are slow.
- Faster fixes cut missed dispatches and returns to origin (RTO).
- Human support adds to the shipping software.
The business
- NimbusPost is a shipping aggregation and intelligence platform.
- It serves D2C brands.
- It is based in New Delhi.
In numbers
95%+Target resolution rate · 2026
Words to know
- RTO
- return to origin, when a parcel goes back to the seller undelivered
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