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Analysis · Enterprise Software & IT

Panel discusses building sustainable agentic AI products

By ·

Date
Company
MoEngage
What it does
SaaS customer engagement platform
Kind
Analysis
Founded
2014
Sector
Enterprise Software & IT

What they do

MoEngage, KOGO and Rubrik executives spoke at the Inc42 AI Summit 2026

What happened

They debated how SaaS firms can build agentic products without hurting margins

Why it matters

ICONIQ Capital report shows AI-native B2B startups have 52% gross margins

The details

  • A panel titled 'How SaaS Companies Are Building Agentic Products Without Breaking Margins' was held at the Inc42 AI Summit 2026.
  • The panel was moderated by Accel VP Anagh Prasad.
  • Panellists included MoEngage cofounder and CTO Yashwanth Kumar, KOGO CPO and cofounder Praveer Kochhar, and Rubrik head of enterprise sales Vipul Nayak.
  • Kumar said an unsupervised development agent can rack up thousands of dollars in infrastructure costs within a single day.
  • Nayak stated that 90% of AI security is entirely new for everybody.
  • Nayak argued traditional security might give a 99% guarantee, but resilience is fundamentally different.
  • Nayak added that if an agent hallucinates, organisations need a plan to bring the whole infrastructure back to a clean state.
  • Panellists argued building sustainable agentic products requires wrapping unpredictable models inside predictable software architecture.
  • The discussion concluded that true competitive advantage lies in the control layer governing model deployment, monitoring and management.

The bigger picture

  • The ICONIQ Capital 2026 State of AI report was cited, showing AI-native B2B startups have 52% gross margins and model inference costs account for 23% of revenue.
  • The panel addressed the tension between innovation and profitability in AI-powered SaaS.

About the business

  • MoEngage is a SaaS customer engagement platform.
  • KOGO is a SaaS company (specific product details not provided in facts).
  • Rubrik is an enterprise data security and backup company.
  • The companies represented on the panel are all in the B2B SaaS space.

Founders

  • Yashwanth Kumar, Cofounder and CTO of MoEngage
  • Praveer Kochhar, CPO and Cofounder of KOGO

About MoEngage

Product
Customer engagement and marketing automation platform with agentic AI agents
Customers
Consumer brands and enterprises managing customer interactions
How it makes money
SaaS subscription for customer engagement and marketing automation
What sets it apart
Proprietary AI agents that automate personalized customer interactions at scale

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