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Layoffs · Commerce & Consumer Brands

Zomato lays off 240 employees in Hyderabad

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Zomato logo
Date
Company
Zomato
What it does
Food delivery and quick-commerce platform
Kind
Layoffs
Amount
0
Stage
public
Based in
Gurugram
Founded
2008
Sector
Commerce & Consumer Brands

What they do

Zomato operates a massive food delivery network connecting millions of customers with hundreds of thousands of restaurants across India

What happened

The company is shutting down its Hyderabad customer support center, resulting in approximately 240 job losses as it shifts toward outsourcing

Why it matters

This restructuring consolidates remaining in-house support teams at the Gurugram headquarters to improve alignment with product and technology functions

The details

  • Zomato is shutting down its customer support operations in Hyderabad as part of a strategic organizational restructuring.
  • The move impacts approximately 240 employees who were previously managing customer queries and concerns.
  • The company is consolidating its remaining in-house support functions at its Gurugram headquarters to integrate them with product, technology, and analytics teams.
  • Zomato stated that the decision follows a shift in its support model over the last six months, with a larger share of work now handled by external partners.
  • Impacted employees will receive their August salary plus four months of severance pay, which includes notice pay and an ex gratia payment.
  • The company will provide medical insurance and counseling support to affected staff until March 31, 2027.
  • Workers are permitted to retain their company-issued laptops and headphones, and Zomato is offering outplacement services to assist them in finding new roles.

The bigger picture

  • The company is increasingly relying on specialized external partners and automation to manage customer support functions.
  • This restructuring aims to bring internal support teams closer to the core product and business divisions in Gurugram.
  • Zomato previously laid off about 500 junior-level employees in April 2025 as part of a separate performance-related exercise.

About the business

  • Zomato is a comprehensive food-tech ecosystem connecting consumers, restaurants, and delivery partners.
  • The company operates in over 800 cities and services more than 300,000 restaurant partners.
  • Its core food delivery business is complemented by Blinkit for quick-commerce, Hyperpure for restaurant supplies, and District for events and dining.
  • The platform offers subscription benefits through Zomato Gold, including free delivery and additional discounts.
  • Zomato went public in 2021 and operates under the parent entity Eternal.

What happens next

  • Zomato plans to continue its focus on integrating its support operations in Gurugram.
  • The company is preparing for the limited launch of its wearable device, Temple, with pre-orders expected before the end of 2026.

The deal

Type
layoff

Founders

  • Deepinder Goyal, Founder and CEO

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