Launch · Commerce & Consumer Brands

Zomato pilots AI voice bot for food ordering

By Startup Enthusiast · 15 July 2026

What they do

Zomato is India's largest food delivery app with over 3,00,000 restaurants across 800+ cities

It is piloting an AI voice bot in select Bengaluru areas that discusses food interests and gives personalised recommendations

The cost per voice bot call has dropped 98% to ₹10 from ₹450, making the technology far more affordable

Zomato is piloting an AI voice bot for food ordering in select pockets of Bengaluru with a limited set of users.
The voice bot lets users discuss their food interests and get personalised recommendations.
The product is described as a conversational mode that makes ordering easy by understanding the user.
Zomato launched its first AI chatbot in 2023 for dish and restaurant suggestions.
Last year, it rolled out Nugget, an AI-native no-code customer support platform, for external users.
In April 2026, Zomato partnered with Google for restaurant reservations on Google's AI Mode.
An internal logistics team uses a voice bot that helps delivery partners through the order process.
Last month, Zomato launched 'Healthy Subscriptions' for pre-planning healthy meals from partner restaurants.

The evaluation cost per voice bot call has dropped 98% to ₹10 from ₹450, making voice AI economically viable.
Zomato has been expanding affordable meal offerings, including options under ₹250.
The free-delivery threshold for Gold users was lowered to ₹99 from ₹199 over recent quarters.
The Indian foodtech ecosystem is projected to become a $46 Bn opportunity by 2034.

Zomato is India's #1 food delivery app with over 3,00,000 restaurants across 800+ cities.
It has delivered over 3 billion orders since inception.
Gold benefits include free delivery within 7 km and up to 30% extra off at 20,000+ partner restaurants.
Hyperpure offers a complete supply chain solution for restaurants.
Blinkit delivers 30,000+ products to the doorstep.
District offers events, movies, and dining services.