News · Commerce & Consumer Brands

Bengaluru woman found live caterpillar in Paris Panini food, founder apologizes

By Startup Enthusiast · 31 August 2026

What they do

Paris Panini is a French gourmet sandwich and wrap chain based in Bengaluru, India

A customer claimed to have found a live caterpillar in her food, prompting a public apology from the founder

The founder, Nicolas Grossemy, said the incident was 'completely unacceptable' and pledged to investigate

A Bengaluru woman claimed she found a live caterpillar in her food from Paris Panini, a French gourmet sandwich and wrap chain.
The incident was shared on social media and sparked public concern about food hygiene at the cafe.
The customer, Anwesha Majhi, posted a photo and video of the alleged caterpillar in her food and criticized the cafe's cleanliness.
Paris Panini founder Nicolas Grossemy responded to the complaint, apologizing and calling the incident 'completely unacceptable'.
Grossemy said the incident fell far below the standards the brand aims to maintain and asked Majhi to share her order details for an investigation.
Other customers reacted to the post, with some expressing shock and others making humorous comments about the 'extra protein.'

The founder's response shows a commitment to addressing the issue and maintaining brand standards.

Paris Panini is a French gourmet sandwich and wrap chain based in Bengaluru, India.
The company started as a food truck in 2015 and later opened a brick-and-mortar restaurant in 2019.
The menu includes gourmet panini, signature French fries, freshly brewed coffee, and crepes.
The brand focuses on using fresh local ingredients and authentic French flavors.
The restaurant is designed to resemble a Parisian cafe, with hand-drawn Parisian streets on the walls.