Analysis · Financial Services

HyperVerge discusses AI's role in fintech operations at Global Fintech Fest

By Startup Enthusiast · 9 September 2026

What they do

HyperVerge is an AI-powered identity verification and KYC platform

HyperVerge participated in the Global Fintech Fest, discussing how AI is being used in fintech operations

AI is being used in digital onboarding, fraud detection, and customer service, but not explicitly in credit or payments

HyperVerge is an AI-powered identity verification and KYC platform.
HyperVerge participated in the Global Fintech Fest in Mumbai, where discussions focused on how AI is being integrated into the Indian fintech stack.
AI is being used in digital onboarding, fraud detection, and customer service, but not explicitly in credit or payments.
Kedar Parikh, the CPO of HyperVerge, outlined three phases of AI adoption in fintech: digital onboarding, fraud prevention, and AI-assisted decision-making.
Digital onboarding includes KYC, face matching, and liveness checks, which have reduced customer onboarding time from days to minutes.
Fraud prevention involves AI for document forgery detection, biometric checks, and deepfake prevention, though adoption is still a work in progress.
AI-assisted decision-making is still in an early stage, with AI collecting data and presenting inferences, but high-value decisions like lending and insurance still require human judgment.
Sivaram Kowta, president of digital banking at Zeta India, noted that AI is being used in customer support, fraud management, and underwriting.
Zeta’s AI agent resolves around 80% of customer-service calls for US-based subprime credit-card fintech Sparrow.
Ashutosh Prakash Singh, cofounder and CEO of RevRag AI, stated that fintechs have moved from testing voice AI to scaling it and measuring ROI.

AI is being used in digital onboarding, fraud detection, and customer service, but not explicitly in credit or payments.
The RBI has made it clear that regulated entities cannot shift responsibility for credit decisions to an AI model.
Banks and NBFCs are using AI in underwriting while retaining a human at the final decision point.
The main regulatory and compliance issues faced by Indian fintechs include DPDP compliance, data localisation, user-level authentication, payment authorisation, and human accountability.
Agentic commerce accounts for an estimated 100 Mn transactions, or just 0.04% of UPI’s total transaction volume.

HyperVerge is an AI-powered identity verification and KYC platform.
HyperVerge provides solutions for digital onboarding, including KYC, face matching, and liveness checks.
HyperVerge’s technology helps reduce customer onboarding time from days to minutes.
HyperVerge is involved in fraud prevention through AI for document forgery detection, biometric checks, and deepfake prevention.
HyperVerge is part of the broader fintech ecosystem, working with banks, NBFCs, and other financial institutions.
HyperVerge is participating in the Global Fintech Fest, highlighting its role in the AI-driven transformation of the fintech industry.