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Funding · AI & Deep Tech

Dialflo secures ₹1.7 crore in pre-seed funding

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Date
Company
Dialflo
What it does
AI-powered enterprise contact centre platform
Kind
Funding
Amount
₹1.7 Cr
Stage
pre-seed
Based in
Bengaluru
Founded
2024
Sector
AI & Deep Tech

What they do

Dialflo provides an AI-first contact centre platform that integrates automated AI agents with human experts to manage complex and repeatable customer…

What happened

The startup raised ₹1.7 crore in its first funding round led by AJVC, with participation from angel investors Afsar Ahmad, Arpit Dave, and Jani Pasha

Why it matters

The company plans to use the capital to expand its engineering and AI teams, further develop its attribution engine, and acquire new enterprise customers

The details

  • Dialflo raised ₹1.7 crore in its first funding round.
  • The round was led by AJVC, a pre-seed venture capital firm.
  • Angel investors Afsar Ahmad, Arpit Dave, and Jani Pasha also participated in the round.
  • The company operates an AI-first contact centre platform for enterprises.
  • The platform uses an attribution engine to track agent actions and measure return on investment in real time.
  • Dialflo routes repeatable tasks to AI agents and complex tasks to human experts.

The bigger picture

  • The company was bootstrapped prior to this funding round.
  • It differentiates itself through a hybrid model that combines human and AI agents, unlike traditional BPO providers.
  • The startup initially launched with a project for ITI students to create digital resumes using voice AI.

About the business

  • Dialflo serves over 10 enterprise customers including Tata Digital, Intugine, and Careernet.
  • The platform helps businesses manage customer interactions more efficiently.
  • It previously helped over 2,000 ITI students in Dharwad create resumes.
  • The company operates primarily in the enterprise contact centre space.
  • It aims to expand its client base to include 20 additional enterprises within six months.

What happens next

  • Expand engineering and AI teams.
  • Further develop the proprietary attribution engine.
  • Add 20 new enterprise customers in the next six months.
  • Focus on growth in India and the Middle East over the next two to three quarters.

The deal

Type
funding

Investors

  • AJVC (lead) — A pre-seed venture capital firm founded by Aviral Bhatnagar.
  • Afsar Ahmad (angel) — Individual angel investor.
  • Arpit Dave (angel) — Individual angel investor.
  • Jani Pasha (angel) — Individual angel investor.

Founders

  • Abhishek Kumar, Founder

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