Urban Company revenue FY27: ₹528 Cr
Urban Company posts ₹92 Cr loss in Q1 FY27
By Abha Lohia · Editor ·
Urban Company revenue
Urban Company reported revenue of ₹528 Cr in FY27, as reported by Inc42 on 4 September 2026.
| Revenue (FY27) | ₹528 Cr |
|---|
Urban Company: revenue and funding and every story →
publicNew DelhiFounded 2014
- Urban Company connects customers with plumbers, electricians, cleaners and beauticians for scheduled appointments
- Revenue grew 44% to ₹528 Cr but the company swung from ₹7 Cr profit to ₹92 Cr loss in Q1 FY27
- InstaHelp, its on-demand home-help service, posted a ₹132 Cr EBITDA loss despite 43% sequential order growth
What happened
- Urban Company reported its first quarterly results after going public before Q1 FY27.
- Revenue from operations grew 44% year-on-year to ₹528 Cr in Q1 FY27.
- The company posted a net loss of ₹92 Cr, swinging from a ₹7 Cr profit in Q1 FY26.
- Consolidated adjusted EBITDA loss was ₹65 Cr in Q1 FY27.
- Core India consumer services generated a positive adjusted EBITDA of ₹67 Cr.
- InstaHelp, the on-demand home-help service, recorded an adjusted EBITDA loss of ₹132 Cr.
- InstaHelp's loss per order improved 23% sequentially to ₹346.
Why it matters
- InstaHelp expansion requires dense neighbourhood-level networks and heavy spending on both sides of the marketplace.
- InstaHelp competes with Snabbit and Pronto in instant home services.
- The company's membership programme adds recurring revenue from consumer subscriptions.
The business
- Urban Company pioneered home services aggregation in India, applying the food delivery model to services at home.
- The platform connects customers with plumbers, electricians, cleaners and beauticians for scheduled appointments.
- Businesses include core consumer-services marketplace, consumer-product brand Native, on-demand home-help InstaHelp, and international operations.
- The company earns revenue by charging convenience fees to consumers and commissions or platform fees to professionals; these fees were 28.3% of professionals' average gross earnings in 9M FY26.
- A B2B2C product business sells tools and consumables to service professionals for use in delivering services.
- Services offered: Women's Salon & Spa, Men's Salon & Massage, Cleaning & Pest Control, Wall Panels by Revamp, Home Painting & Upgrade, AC & Appliance Repair, Electrician, Plumber & Carpenter, Native Smart Products (Water Purifier, Smart Locks).
- Customers globally: 12M+ as of December 31, 2024.
The founders
In numbers
₹528 CrRevenue from operations · Q1 FY27
₹367 CrRevenue from operations (previous year) · Q1 FY26
₹-92 CrNet profit/loss · Q1 FY27
₹7 CrNet profit/loss (previous year) · Q1 FY26
₹1,465 CrNet transaction value (NTV) · Q1 FY27
₹290.2 CrRevenue from services · Q1 FY27
₹66.2 CrRevenue from product sales · Q1 FY27
₹95 CrNative business revenue · Q1 FY27
₹65 CrInternational services revenue (excl KSA) · Q1 FY27
₹11 CrInstaHelp revenue · Q1 FY27
₹65 CrConsolidated adjusted EBITDA loss · Q1 FY27
₹67 CrCore India consumer services adjusted EBITDA · Q1 FY27
₹132 CrInstaHelp adjusted EBITDA loss · Q1 FY27
3.82 MnInstaHelp orders · Q1 FY27
₹53 CrInstaHelp NTV · Q1 FY27
₹346InstaHelp adjusted loss per order · Q1 FY27
₹447InstaHelp adjusted loss per order (previous quarter) · Q4 FY26
4.8Service rating
12M+Customers globally · 2024-12-31
Up against
SnabbitPronto
Words to know
- EBITDA
- Earnings Before Interest, Taxes, Depreciation and Amortisation – a measure of operating profitability.
- Adjusted EBITDA
- EBITDA further adjusted for one-time or non-cash items to show underlying business performance.
- Net Transaction Value (NTV)
- Total value of transactions processed on the platform, akin to gross merchandise value.
- QoQ
- Quarter-over-quarter – comparing one quarter to the previous quarter.
The numbers around it
Professional & Local Services in September 2026: 7 rounds with a disclosed amount, $138 million in all; the biggest was KARAM Safety (₹600 crore). Every sector this year →
Terms in this story
- EBITDA: EBITDA is earnings before interest, tax, depreciation and amortisation, a measure of operating profit before financing and accounting charges. It is not the same as net profit. In Indian startup results, check whether EBITDA includes ESOP costs, since adjusted versions often leave them out.
- Financial year: An Indian financial year runs from 1 April to 31 March, and it is named after the year it ends. FY26 means April 2025 to March 2026. Startup results for a year arrive months after it closes, so a November 2026 story may still be about FY25.
- Profitability: Profitable can mean five different things in a startup headline: profit after tax, positive EBITDA, positive adjusted EBITDA, positive cash flow or profit on each order. Only the first is a profit in the full accounting sense. Always check which one a story means.
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