Results · Professional & Local Services

Urban Company Q4 revenue up 42.6%, net loss widens to ₹161.2 Cr

What they do

Urban Company provides home service bookings in India and internationally

Q4 FY26 revenue rose 42.6% to ₹425.6 Cr while net loss widened to ₹161.2 Cr due to InstaHelp losses

The company targets adjusted EBITDA breakeven by Q3 FY28 despite current operational challenges

Urban Company released its Q4 FY26 financial results on May 8, 2026.
Operating revenue for the quarter increased by 42.6% year-on-year to reach ₹425.6 Cr.
The company reported a net loss of ₹161.2 Cr, a significant jump from the previous year's small loss.
A deferred tax expense of ₹61 Cr contributed heavily to the reported net loss figure.
Adjusted EBITDA excluding the InstaHelp segment showed a profit of ₹22 Cr with improved margins.
Total expenses surged by 73.8% year-on-year to ₹556.9 Cr during the quarter.
Net Transaction Value (NTV) grew 42% to ₹1,148 Cr, marking the fastest growth in four years.
Orders exceeded 10 million for the first time in the fourth quarter of FY26.

InstaHelp generated a segmental loss of ₹119 Cr which dragged down overall profitability.
UAE demand dropped by 15-20% recently due to regional conflict affecting international revenue.
Currency depreciation and commodity prices are expected to raise input costs for native brands.
Investors reacted negatively with stock prices falling up to 9.5% after the results.

India Consumer Services is the largest segment contributing 68% of operating revenue.
Native brands revenue grew rapidly by 75.4% to reach ₹70.2 Cr in Q4.
International business saw strong growth of 89.4% driven by UAE and Singapore markets.
Transacting users reached 8.4 million for the full fiscal year FY26.
Full year FY26 revenue stood at ₹1,555.5 Cr with a total NTV of ₹4,290 Cr.
The company holds a cash balance of ₹2,021 Cr at the end of FY26.
InstaHelp orders grew significantly but per-order losses widened to ₹447 in Q4.
User retention for InstaHelp remains low with approximately 2.5 orders per month.

Urban Company aims to achieve adjusted EBITDA breakeven by Q3 FY28.
InstaHelp will prioritize densification and micro-market coverage over immediate profitability.