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Airtel user builds satirical site mocking customer support

By Startup Enthusiast · 31 March 2026

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An Airtel user created a satirical website mocking Airtel's customer service, gaining Reddit traction

The site features mock metrics like '3 SRs generated, 0 problems fixed' and a parody CEO letter

An Airtel user built a satirical website titled 'Airtel Black — The Customer Experience | A Satirical Tribute' to mock Airtel's customer support.
The website homepage welcomes visitors to 'Airtel Blackout — a love letter to India's most profitable telecom'.
It claims the only thing faster than the 'up to 1 Gbps' connection is the speed at which tickets are closed without being read.
Mock metrics on the site include '3 SRs generated, 0 problems actually fixed, 21+ days of patience and 30+ similar stories'.
The site features satirical sections like 'Ticket Roulette', 'IVR Meditation', and 'Scripted Empathy'.
A mock 'Chief Experience Officer letter' says Airtel 'hears' complaints but 'fixing things is a separate department, and they're on lunch'.
A Reddit user 'reddituser321' posted about the site, and the post gained traction with users sharing similar Airtel support experiences.
The site claims Airtel eventually responded, refunded 30 days, and asked if the creator could take the site down.