People · Enterprise Software & IT

Exotel reshuffles leadership with new COO, CPO, CFO

What they do

Exotel provides customer engagement infrastructure including Voice AI, CCaaS, and CPaaS

The company announced senior leadership changes, elevating Rohan Shanbagh to COO and bringing in Ananda Kumar as CFO

The reshuffle follows the acqui-hire of Dubverse's core team, signaling a push into AI-led customer experience

Exotel announced senior leadership appointments and elevations across its executive team.
Rohan Shanbagh was elevated to Chief Operating Officer, overseeing business operations, profitability, and execution.
Sanjeeth R rejoined as Chief Product Officer, leading product strategy across Voice AI, CCaaS, and CPaaS.
Ananda Kumar joined as Chief Financial Officer, bringing experience in tech-led financial transformation.
Udit Agarwal was promoted to Senior Vice President and global head of partnerships and marketing.
Sumithra Sivaramakrishnan was promoted to head of people and culture.
The leadership reshuffle follows the acqui-hire of Dubverse's core team.

Exotel is focusing on the AI-led customer experience market, as seen in the product strategy led by the new CPO.
The acqui-hire of Dubverse's core team likely brought AI talent, supporting the company's AI ambitions.
The appointments aim to strengthen operations, product, and finance as Exotel scales its customer engagement offerings.
The company's recent profitability improvement may be supported by this leadership refresh.

Exotel provides customer engagement infrastructure, including Voice AI, CCaaS (contact center as a service), and CPaaS (communications platform as a service).
It powers over 25 billion customer interactions annually.
It handles over 4 billion AI-driven conversations annually.
It serves over 7,000 enterprises, including Apollo 24|7, HDFC Securities, Future Generali, JSW, and MG Motor.
Exotel was founded in 2011 and has raised $100 million in total funding to date.
Its backers include Blume Ventures, A91 Partners, and Sistema Asia.
In FY25, Exotel reported operating revenue of Rs 490.5 crore, up 10% from Rs 444.5 crore in FY24.
It posted a profit of Rs 20 crore in FY25, compared to a loss of Rs 37 crore in FY24.