Launch · Mobility & Logistics

Cars24 accelerates AI adoption across operations and customer support

By Startup Enthusiast · 17 July 2026

What they do

Cars24 is an auto-tech platform that lets users buy, sell, and finance pre-owned vehicles online

The company processed over 1.1 trillion AI tokens in the June quarter, scaling AI across engineering, inspections, and lending

OpenAI-powered voice and chat agents increased customer support resolution rates by 50 percent while cutting turnaround time

Cars24 processed more than 1.1 trillion AI tokens during the April-June 2026 quarter, nearly tripling its AI consumption over two quarters.
Spending on AI tokens reached 8.88 per cent of the central salary run-rate, replacing manual workflows in customer engagement and engineering.
Automated evaluation software carried out 80 per cent of automobile checks, amounting to 288,000 assessments, and shortened the average check duration to 26 minutes.
AI-driven loan disbursals rose to 65 per cent, while conversational AI voicebots handled 2.58 million conversation minutes.
Deploying OpenAI-powered voice and chat agents lifted support resolution rates by 50 per cent and cut turnaround time by 80 per cent.

The enterprise is assembling a centralized intelligence architecture leveraging 11 years of historical vehicle valuation and transaction archives to link its offerings.

Cars24 operates an online marketplace for buying and selling pre-owned cars, bikes, and new vehicles.
The platform provides financial services including used car loans, loans against cars, and personal loans.
Additional offerings include challan payments, RTO (Regional Transport Office) checks, insurance renewals, and vehicle inspections.
Operations extend internationally to markets such as the UAE and Australia.

The firm is currently designing a consolidated artificial intelligence framework to interlink commerce, credit, and post-purchase utilities around a common client history.

Product: An online platform for used-car buying, selling, and related lending services.
Customers: Consumers and dealers transacting in used cars.
How it makes money: It earns from vehicle sales, marketplace transactions, and financing-related services.
What sets it apart: Uses AI to improve operating efficiency and support growth.
Operations: Operates across multiple countries and runs auction and retail businesses in India.