Forensic review blames impersonation for Capillary fraud
By Abha Lohia · Editor ·
Capillary Technologies: revenue and funding and every story →
Bengaluru
- Capillary Technologies sells customer loyalty and engagement software to retailers and brands around the world
- A forensic review found its Czech unit lost over €3 million to fraudsters who posed as executives and lawyers
- Findings point to social engineering and a lookalike web domain, with no sign of malware or a hacked mailbox
What happened
- Four payments abroad were made between 26 June and 2 July.
- Fraudsters claimed a confidential, urgent acquisition to push staff to pay.
- The review ruled out malware and email spoofing.
Why it matters
- It shows how impersonation can beat normal email security.
- Approval gaps inside the unit let the transfers go through.
The business
- Capillary builds loyalty and customer engagement software.
- Its Czech unit is a step-down subsidiary.
The founders
In numbers
€3.04MLoss · 2026
Words to know
- Social engineering
- Tricking people into acting, rather than hacking systems.
The numbers around it
Enterprise Software & IT in October 2026: 3 rounds with a disclosed amount, $81.3 million in all; the biggest was Blacksmith ($66M). Every sector this year →
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