Analysis · Professional & Local Services

ZillOut empowers venues to own customer experience

By Startup Enthusiast · 21 April 2026

What they do

ZillOut is a B2B tech platform for the going-out industry, providing on-ground tech infrastructure to venues

The company has scaled to 500+ brands and over a million users across 16 cities, with a team of 55

Unlike aggregators like BookMyShow, ZillOut focuses on letting venues own customer interactions end-to-end

ZillOut is a B2B tech platform for the going-out industry, providing on-ground tech infrastructure to venues.
The company enables venues to own the customer experience end-to-end, reducing dependency on third-party aggregators.
ZillOut lets venues interact directly with customers, facilitate in-house transactions, and streamline the guest journey from entry to exit.
The platform has scaled to 500+ brands and over a million users.
ZillOut operates across 16 cities with a team of 55, including a core group of 10 from early days.
The company's distribution is venue-led, not traditional customer acquisition.
Co-founder Nayan Mishra shared these details in an interview about the company's journey and vision.

The going-out industry in India is fragmented and unstructured, lacking specialized technology.
Competitors like BookMyShow, Swiggy scenes, and District by Zomato focus on aggregating users, not empowering venues.
ZillOut differentiates by giving venues control over customer relationships and transactions.
Nayan Mishra's earlier peer-to-peer rental startup was incubated at IIM Bangalore but was not scalable, shaping his approach.

ZillOut provides on-ground tech infrastructure to venues in the going-out industry.
The platform helps venues own customer experience end-to-end, from entry to exit.
It enables direct customer interaction and in-house transactions, reducing reliance on third-party aggregators.
ZillOut's distribution is venue-led, meaning it grows by partnering with venues rather than traditional customer acquisition.
The company has scaled to 500+ brands and over a million users across 16 cities.
The team size is 55, with a core group of 10 members from early days.

Product: Integrated venue operations platform with POS, guest analytics, booking system, and third-party promoter management.
Customers: Venues, restaurants, bars, event organizers seeking to optimize operations and personalize guest experiences.
How it makes money: SaaS platform with subscription pricing plus transaction-based fees for bookings and services.
What sets it apart: Combined venue operations infrastructure with AI-driven guest intelligence enabling personalized experiences and data-driven operations.