News · Mobility & Logistics

Rapido's app outage lasted about one hour due to a technical issue

By Startup Enthusiast · 27 August 2026

What they do

Rapido is a ride-hailing app that allows users to book bike taxis, autos, and cabs through its platform

On 27 August 2026, Rapido's app faced a technical issue that prevented users from booking rides for about one hour

The outage caused some users to switch to Uber, which charged significantly higher fares during the disruption

Rapido's app faced a technical issue on 27 August 2026, preventing users from booking rides for about one hour.
The outage was resolved by 8 PM, restoring all services on the platform.
Users reported being unable to book rides and faced frozen app screens displaying previous bookings.
Some users turned to Uber, which charged fares up to three times higher than Rapido's usual rates.
This was not the first time Rapido experienced an outage, with a similar incident reported in December 2025.

The outage highlighted the reliance on a few major players in India's ride-hailing market.
Rapido and Uber dominate the market, with Rapido accounting for nearly half of India's ride-hailing volumes.
The incident exposed the vulnerability of digital platforms to technical disruptions.
The outage occurred amid a broader trend of recurring tech issues across consumer internet and digital infrastructure platforms in India.

Rapido is a ride-hailing app that operates in India, offering services for bike taxis, autos, and cabs.
The company has a significant market share in the bike taxi segment, with at least 60% of the volume.
It also holds a 20%-30% share of the four-wheeler cab segment.
Rapido's services are available through its mobile app, which users can download from the official website.
The company has a corporate affairs section and provides terms and conditions for both customers and drivers.

Product: A ride-hailing app focused on bike taxis, with expanding mobility and delivery offerings.
Customers: Commuters and riders seeking low-cost transport, plus drivers earning through the platform.
How it makes money: Charges commissions or service fees on rides and related marketplace transactions.
What sets it apart: Uses two-wheelers to provide low-cost, flexible urban transport and matching.
Operations: Operates in multiple Indian cities and is building a broader super-app model.