Milestone · AI & Deep Tech

LimeChat builds AI agents for enterprises

By Startup Enthusiast · 4 August 2026

What they do

LimeChat builds AI agents for customer chat and voice across the full lifecycle

The company serves 500+ enterprise accounts in Asia and crossed $5 million in annual recurring revenue

It separates business logic from language models, achieving over 90% automation for most customers

LimeChat launched in March 2020, weeks before the pandemic.
The company builds AI agents for customer experience across chat and voice.
It covers the full customer lifecycle: lead generation, onboarding, support, and retention.
LimeChat separates business logic from the large language model, encoding workflows explicitly.
It calls the language model only where language understanding is needed.
The company serves 500+ large enterprise accounts across Asia, including Mahindra Auto, ICICI Prudential, and Asian Paints.
LimeChat crossed $5 million in annual recurring revenue and expects to roughly double that in the coming year.

More than half of customers see automation rates above 90%.
A growing share of enterprise wins are accounts previously served by first-generation rule-based conversational AI platforms.
The company initially started in conversational commerce and expanded to cover the full customer lifecycle and voice.

LimeChat builds AI agents for customer experience across chat and voice.
It covers the customer lifecycle: lead generation, onboarding, support, and retention.
The company separates business logic from the large language model, encoding workflow explicitly.
It calls the model only where language understanding is needed.
LimeChat serves 500+ large enterprise accounts across Asia, including Mahindra Auto, ICICI Prudential, and Asian Paints.
It crossed $5 million in annual recurring revenue and expects to roughly double that.
More than half of customers see automation rates above 90%.
The company measures success on automation rate, customer satisfaction, and operational cost reduction.

Kunal Bahl and Rohit Bansal (angel) — Snapdeal founders who wrote the first cheque through Titan Capital.